Hotel Operations Policies


Although your holiday experience may look a little different, we have gone the extra mile to ensure it feels the same. Behind these enhancements to our services are the people you have come to know and love, with their attention to detail and personalised, genuine care. We assure our guests of the service and environment, which brings them back time and time again, with a few adjustments to our operations.


Public Areas and Rooms
• Public Areas will be undergoing thorough disinfections, with extra attention to high contact areas, including front-desks and public restrooms. Social-distancing measures are applied in all public spaces for guest safety
• Hotel lobbies, restaurants and bars will operate at a reduced capacity to ensure adequate space for social distancing and adjusted layouts
• Bar counters and service stations will not be directly accessible by guests, there will be table service only
• Contactless menus & directories will be available in all rooms via QR codes and mobile devices, replacing the printed in-room documents (except those that are single-use and will be disposed of with each room change)
• Adapted check in και check out times to ensure adequate space for social distancing
• Shopping outlets & Mini Market will operate with PPE and physical distancing applied

• Digital menus will be offered for In-Room Dining for a contactless order and delivery.
• Restaurants will operate at reduced capacity to ensure adequate space for social distancing and adjusted layout
• Digital, or single-use menus are available at all restaurants
• One family per table to dine at any one time
• Dining times will be spaced out and reservations will be required
• DINE OUT Experience will not be offered until further notice

Fitness & Gyms
• Maximum guests at any one time depend on the gym’s available floor space
• Pre-booking is required to ensure adequate space for social distancing
• Social distancing is applied
• Fitness equipment has been appropriately spaced and will undergo thorough sanitisation after each use
• Alternative workout options are available for outdoor wellness, with fitness programmes such as yoga

• The Night Club will not be in operation
• Bar counters and service stations will not serve guests, there will be table service only

• Spa will operate at a reduced capacity to ensure adequate space for social distancing and adjusted layout
• 1 person per treatment cabin, only 50% of all the available cabins can be used at any one time
• Min. 30-minute gaps between sessions to allow for thorough cleaning and sanitisation
• Wet areas such as steam baths and saunas will not operate
• Indoor pool will not operate, all outdoor pools are heated
• Guests must wear face masks during treatments
• Spa use is by appointment only

Beaches & Pools
• Beaches and pools will be regularly disinfected, and proper distancing measures will be applied
• Indoor pool will not operate
• Beaches & pools will operate at a reduced capacity to ensure adequate space for social distancing and adjusted layouts
• Sunglasses cleaning services will not be offered

• Babysitting services will be available, taking all precautionary measures, using all protective equipment & regular sanitization
• Kids Clubs and Crèches will operate at a reduced capacity and only outdoors
• Crèches, Kids Clubs, Teens Clubs and Playgrounds will operate, following health protocols and applying all health measures
• All childcare will operate by appointment only to ensure adequate space
• Mini Discos will not operate

Sports & Activities
• Tennis, Water Sports, Biking, Beach Volleyball, Basketball and five-a-side Football will operate with limited capacity and all health protocols applied
• Playgrounds will be open, with enhanced cleaning protocols and a limited capacity to ensure adequate space
• The Indoor Activity Studio and Indoor fitness activities will not be offered


We are taking responsible actions to protect our people and guests during their stay with us.

• Testing will take place in dedicated, comfortable areas before guests are escorted to reception
• Guest luggage and backpacks will be disinfected.
• Guests are required to maintain distances indicated by clear signage, until directed otherwise by staff

Guest Services
• Guests are encouraged to limit face-to-face interactions by using the Ikos App, WhatsApp, QR codes or any of the other digital means provided for a contactless stay
• Guests are required to report any symptoms of illness to the Front Office or directly to the onsite Doctor

Dining & bars
• Reservations are required for breakfast and dinner
• To allow for adequate spacing, guests must arrive for their reservation promptly
• Tables which are marked as undergoing the cleaning procedure must not be used
• Bars and counter service will not serve guests directly, there will be table service only
• Guests are required to use hand sanitisers upon entry & exit from all restaurants
• Tables can seat a maximum of 4 persons, or 10 persons in the case of a family

• Evening Service offered only upon request
• We recommend guests vacate the room during housekeeping and/or any maintenance issue resolution

Pools & Beaches
• Sunbeds which are marked as undergoing the cleaning procedure must not be used
• Guests are required to follow the instructions for showering during use of the pools
• Guests are required to use only the sanitized beach towels provided by staff

Public Areas
• Guests are required to follow elevator guidelines and not exceed the number of persons allowed
• Guests are required to use hand sanitizers upon entry and exit from public toilets
• Areas or spaces which are marked as undergoing the cleaning procedure must not be used
• Guests are requested not to dispose of PPE in recycling bins but into regular waste bins
• Guests are required to follow the visible safety signage for direction & space distancing
• Guests are required to inform staff members of any lost and/or found items and must not collect the items themselves

Disclaimer: At Ikos Resorts, we are continuously monitoring the development of the COVID-19 outbreak and have set the well-being, health and safety of our staff and guests as our top priority. We fully comply with the guidelines of competent health authorities and have put in place preventative measures to reduce the spread of COVID-19, however, we cannot guarantee that our guests will not be exposed to the virus. Guests are requested to take self-protective measures and adhere to the COVID-19 relevant house-rules to minimize any exposure to the virus. By visiting Ikos Resorts, or attending any of its activities, guests acknowledge the contagious nature of COVID-19 and the risk of exposure or infection with COVID-19. Ikos Resorts does not accept any liability and guests agree to withhold Ikos from any claims of any kind arising out of, or relating thereto.

Hotel Operations Policies & Adjustment: Crafted in compliance with the World Health Organisation, government health authorities and leading global experts, the Infinite Care protocol goes beyond world-class measures, offering a combination of enhanced protocols, sanitisation procedures and safety policies across resorts operations and spaces. Within this unique sanctuary, and for the protection of our guests and staff, some experiences, services and offerings may be modified, operate at limited capacity, or be terminated at the Resort’s absolute discretion. No claims or requests for discounts can be accepted due to adjustments to services or offerings, which are in place for the welfare and safety of all guests and staff. See our adjusted services.

Testing:A Complimentary Rapid Antigen test will be offered to all guests, on site, upon arrival at the resort. Children under 12 are exempt from testing. Guests not willing to take this test will not be eligible for accommodation, for the safety of all our guests and staff. Should a guest exhibit symptoms during their stay, as defined by our onsite doctors, they will be required to undergo a molecular test onsite. Full PCR testing is available on site, upon request.