Frequently Asked Questions

As we welcome you back to our hotels, we are committed to providing you with a protected environment that aligns with protocols for your safety and comfort. Please find the answers to your frequently asked questions below.

Where can I stay if I test positive for Covid during my holiday?

In the unlikely event a guest is found positive for Covid-19, the relevant official protocols are activated. As an Ikos guest, you would be offered the option to continue holidaying with us in a dedicated, private room. Once the original holiday dates expire, we would provide a quote to extend your stay until a negative test result is achieved.

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TRAVEL & CHECK IN

Are there any requirements for health documents (medical examinations / certificates) to be submitted at the hotel check-in?

A Complimentary Rapid Antigen test will be offered to all guests, on site, upon arrival at the resort. Guests not willing to take this test will not be eligible for accommodation, for the safety of all our guests and staff. Should a guest exhibit symptoms during their stay, as defined by our onsite doctors, they will be required to undergo a molecular test onsite. Full PCR testing is available on site, upon request.

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IKOS SERVICES

Will the service be the same as in previous years?

Behind these adjustments to our services are the same people you have come to know and love, their attention to detail and personalised, genuine care remains a staple of the world-class holiday experience, and we assure our guests the service and environment, which brings them back time and time again.

If there are to be limited services and facilities at the resort, will there be discounts and reduced prices?

There will be no extra discounts or reductions at the resort, any restrictions in place are for safety purposes. Please see details on our adjusted services and our Infinite Care Protocol™ here: https://ikosresorts.com/the-ikos-world-of-safety-freedom

Will the Ikos DINE OUT Experience take place?

The DINE OUT Experience will not be offered until further notice.

Will the, kids club and crèches be open?

Kids Clubs and Crèches will operate at reduced capacity and only outdoors.

Will swimming pools be open?

Indoor Spa pools will not operate. Outdoor pools will be regularly disinfected and proper distancing measures will be applied.

Are there any restrictions in the operation of restaurants, or changes to the booking procedure?

Extended carte dining options will be available across all restaurants, at all times. Restaurants will operate at reduced capacity to ensure adequate space for social distancing and adjusted layout. Reservations are required with additional booking options offered through the Ikos Resorts app.

What is the specialization of the on-duty doctor at the resort?

Our hotels have a doctor present 24/7. Specifically for this season, for any Covid cases, we have ensured cooperation with Euroclinic Healthcare, the established country leader and largest private company in the field of diagnostic centers, with an extensive presence across Greece.

If our flight is cancelled at the last minute, what happens to our booking? Will I receive a refund even if it is not before the required 20 days?

If your flight is cancelled at the last minute, we will refund any deposit and waive cancelation fees for your stay. Should your arrival date be postponed due to flights’ rescheduling by your airline, we will waive cancellation fees for any days you have missed from your booking.

We look forward to welcoming you at Ikos Resorts soon. If you have any questions, please contact us on info@ikosresorts.com or +30 23741 10750 for more information.

Disclaimer: At Ikos Resorts, we are continuously monitoring the development of the COVID-19 outbreak and have set the well-being, health and safety of our staff and guests as our top priority. We fully comply with the guidelines of competent health authorities and have put in place preventative measures to reduce the spread of COVID-19, however, we cannot guarantee that our guests will not be exposed to the virus. Guests are requested to take self-protective measures and adhere to the COVID-19 relevant house-rules to minimize any exposure to the virus. By visiting Ikos Resorts, or attending any of its activities, guests acknowledge the contagious nature of COVID-19 and the risk of exposure or infection with COVID-19. Ikos Resorts does not accept any liability and guests agree to withhold Ikos from any claims of any kind arising out of, or relating thereto.

Hotel Operations Policies & Adjustment: Crafted in compliance with the World Health Organisation, government health authorities and leading global experts, the Infinite Care protocol goes beyond world-class measures, offering a combination of enhanced protocols, sanitisation procedures and safety policies across resorts operations and spaces. Within this unique sanctuary, and for the protection of our guests and staff, some experiences, services and offerings may be modified, operate at limited capacity, or be terminated at the Resort’s absolute discretion. No claims or requests for discounts can be accepted due to adjustments to services or offerings, which are in place for the welfare and safety of all guests and staff. See our adjusted services.

Testing: : A Complimentary Rapid Antigen test will be offered to all guests, on site, upon arrival at the resort. Children under 12 are exempt from testing. Guests not willing to take this test will not be eligible for accommodation, for the safety of all our guests and staff. Should a guest exhibit symptoms during their stay, as defined by our onsite doctors, they will be required to undergo a molecular test onsite. Full PCR testing is available on site, upon request.