IKOS RESORTS

OUR VALUED GUESTS, OUR HIGHEST PRIORITY

COVID-19 Information 25.05.2020

As we look to the future of travel and your upcoming holidays, our commitment is to making our guests feel safe, without compromising the exclusive Infinite Lifestyle experience. We have taken this time to put in place the most stringent health and safety protocols and ensure a Covid-safe environment for all our guests at our Ikos Resorts.

In line with the latest guidance from the WHO, CDC and government regulations, hotel openings in Greece will be postponed to June 15th, until further notice. We will keep you informed of any developments, the exact opening dates of each hotel, and detailed information on our enhanced protective measures, supported by leaders in global healthcare.

Our Commitment to Safety

We have implemented the new Ikos World Class Care at our Ikos Resorts, designed to not only meet but exceed expectations for hygiene and safety. Strengthened by TUV Austria certifications and endorsed by Ecolab, these procedures are our commitment to your health and safety, which remains our top priority. We will also ensure a contactless guest journey at each Ikos Resort for your added peace of mind. More information about our increased hygiene levels and safety measures will be announced soon.

The Ikos World

We want our guests to enjoy the renowned Ikos concepts of space, indulgence, and outdoor living. With the resorts’ elegant, airy design and a great variety of outdoor activities and dining, our guests can experience freedom in a safe and secluded environment, ideal for relaxing family holidays.

Easily rearrange your stay

We understand that our delayed opening may cause disappointment for those due to stay with us this summer and we invite you to arrange your new travel dates by contacting our Reservations department on 0030 2374110750 and reservations@ikosresorts.com, or via your travel agency/online travel website.

For guests who have booked directly with us and do not yet have new dates in mind, we will provide a voucher* to the value of your deposit, further increased by 20%, for use against bookings until October 2021. For any vouchers not redeemed in 18 months from the issue date, the original deposit paid will be returned at that time in full.

What’s more, our official pricelist for 2021 will not see any changes from 2020 until further notice, giving you more time to plan your new trip for next summer. Please contact us on reservations@ikosresorts.com and 0030 2374110750 to take advantage of this option or to ask any questions. Alternatively, in order to claim your Holiday Voucher, with an extra 20% added to the value of your paid deposit, simply click on the button below, fill-in the form, and our Reservations Office will contact you soon.

For guests making new reservations for arrivals as of July 1st, we will allow those reservations to be changed or cancelled at no charge up to 20 days before a guest’s scheduled arrival date. Please contact us at reservations@ikosresorts.com for more information.

Thank you for your understanding, stay healthy and please contact us on 0030 2374110750 and reservations@ikosresorts.com if you have questions.

* Latest legislation by the Greek State, as well as other EU countries, (Government Gazette number 84/13/04/2020) directs businesses in the travel industry to issue a voucher instead of extending an immediate refund.

COVID-19 Information 04.05.2020- Ikos Andalusia, Spain

Ikos Andalusia Opening is Postponed to the 1st of September 2020

With travel still at a standstill, we have been complying with lockdown restrictions and measures imposed by governments to protect all citizens during the novel coronavirus outbreak. Since early March, in alignment with all necessary restrictive measures across the globe, strict constraints on construction works were imposed across Spain, bringing all such work to a halt, without exceptions.

Until this measure, the construction of Ikos Andalusia, the first Ikos Resorts property to open in Spain, was moving forward ahead of schedule, ready to open its doors early this month. For the first time in the Group’s successful history of delivering luxury resorts on time, this unprecedented force majeure situation has forced us to postpone the opening of Ikos Andalusia to September 1st 2020, provided that we are by then able to ensure the safety of our guests and staff as the pandemic hopefully subsides.

We are constantly working to ensure that we meet the latest guidance from the Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO) to be ready to welcome you on September 1st 2020. We are also developing, in partnership with in-house and outside expert partners, an even more exacting standard of care, cleanliness and disinfection, in order to confidently offer you a safe and comfortable stay when you do visit us.

TRAVEL WITH FLEXIBILITY

We understand that our delayed opening may cause disappointment for those due to stay with us this summer and we invite you to arrange your new travel dates by contacting our Reservations department on  0030 2374110750 and reservations@ikosresorts.com, or via your travel agency/online travel website.

For guests who have booked directly with us and do not yet have new dates in mind, we will provide a voucher* to the value of your deposit, further increased by 20%, for use against bookings until October 2021. For any vouchers not redeemed in 18 months from the issue date, the original deposit paid will be returned at that time in full.

What’s more, our official pricelist for 2021 will not see any changes from 2020 until further notice, giving you more time to plan your new trip for next summer. Please contact us on reservations@ikosresorts.com and 0030 2374110750 to take advantage of this option or to ask any questions. Alternatively, in order to claim your Holiday Voucher, with an extra 20% added to the value of your paid deposit, simply click on the button below, fill-in the form, and our Reservations Office will contact you soon.

For guests making new reservations for arrivals as of September 1st, we will allow those reservations to be changed or cancelled at no charge up to 7 days before a guest’s scheduled arrival date. Please contact us at reservations@ikosresorts.com for more information.

Thank you for your understanding, stay healthy and please contact us on 0030 2374110750 and reservations@ikosresorts.com  if you have questions.

COVID-19 Information 30.04.2020 Ikos Resorts Greece

Ikos Resorts’ guiding principle has always been to cater and care for our guests as we do for our own family. Today, more than ever, this core value guides us as we navigate the difficult challenge the coronavirus (COVID-19) presents us with, in order to best protect our guests and staff during such unprecedented times.

Fully committed to offering safe holidays to our guests and in accordance with the New Government measure, that all seasonal hotel openings will be postponed to June 1st 2020 in order to combat the spread of the virus, Ikos Resorts are taking all responsible necessary actions prescribed.

TRAVEL WITH FLEXIBILITY

We understand that our delayed opening may cause disappointment for those due to stay with us this May and we invite you to arrange your new travel dates by contacting our Reservations department on reservations@ikosresorts.com and 0030 2374110750, or via your travel agency/online travel website.

For guests who have booked directly with us and do not yet have new dates in mind, we will provide a voucher* to the value of your deposit, further increased by 20%, for use against bookings until October 2021. For any vouchers not redeemed in 18 months from the issue date, the original deposit paid will be returned at that time in full.

What’s more, our base prices for 2021 will not see any changes from 2020 until further notice, giving you more time to plan your new trip. Please contact us on reservations@ikosresorts.com and 0030 2374110750 to take advantage of this option or to ask any questions. Alternatively, in order to claim your Holiday Voucher, with an extra 20% to the value of your paid deposit, simply click on the button below, fill-in the form, and our Reservations Office will contact you soon.

For guests making new reservations for June 2020 arrivals, we will allow those reservations to be changed or cancelled at no charge up to 7 days before a guest’s scheduled arrival date. Thank you for your understanding, stay healthy and please contact us on reservations@ikosresorts.com and 0030 2374110750 if you have questions.

* Latest legislation by the Greek State, as well as other EU countries, (Government Gazette number 84/13/04/2020) directs businesses in the travel industry to issue a voucher instead of extending an immediate refund.

COVID-19 Information 26.03.2020 Ikos Resorts Greece

Ikos Resorts’ guiding principle has always been to cater and care for our guests as we do for our own family. Today, more than ever, this core value guides us as we navigate the difficult challenge the coronavirus (COVID-19) presents us with, in order to best protect our guests and staff during such unprecedented times.

Fully committed to offering safe holidays to our guests and in accordance with the New Government measure announced on Saturday 14.03.2020, that all seasonal hotel openings will be postponed to May 1st, 2020 in order to combat the spread of the virus, Ikos Resorts are fully complying with this measure, taking all responsible necessary actions prescribed.

TRAVEL WITH FLEXIBILITY

We understand that our delayed opening may cause disappointment for those due to stay with us this April and we invite you to arrange your new travel dates by contacting our Reservations department on reservations@ikosresorts.com and 0030 2374110750, or via your travel agency/online travel website.

For guests who have booked directly with us and do not yet have new dates in mind, we will provide a voucher* to the value of your deposit, further increased by 20%, for use against bookings until October 2021. For any vouchers not redeemed in 18 months from the issue date, the original deposit paid will be returned at that time in full.

What’s more, our official pricelist for 2021 will not see any changes from 2020 until further notice, giving you more time to plan your new trip. Please contact us on reservations@ikosresorts.com and 0030 2374110750 to take advantage of this option or to ask any questions. Alternatively, in order to claim your Holiday Voucher, with an extra 20% to the value of your paid deposit, simply click on the button below, fill-in the form, and our Reservations Office will contact you soon.

For guests making new reservations for May and June 2020 arrivals, we will allow those reservations to be changed or cancelled at no charge up to 7 days before a guest’s scheduled arrival date. Please contact us at reservations@ikosresorts.com for more information.

Thank you for your understanding, stay healthy and please contact us on reservations@ikosresorts.com and 0030 2374110750 if you have questions.

* Latest legislation by the Greek State, as well as other EU countries, (Government Gazette number 84/13/04/2020) directs businesses in the travel industry to issue a voucher instead of extending an immediate refund.