Dear Valued Guest,
As we navigate the difficult challenge the coronavirus (COVID-19) presents us with during these rapidly changing times, the wellbeing of our guests and staff remains our priority.
Until recently, pandemic conditions had reached a level where countries were able to ease lockdown procedures, allowing for travel to resume to most destinations. The demanding construction of Ikos Andalusia was completed ahead of schedule and operational preparations were finalised for the September 1st opening. The result is indeed amazing, and we were eagerly waiting to welcome our guests to this outstanding new Ikos resort. We would like to invite you to a sneak preview of the astoundingly chic new property.
Over the last few weeks, however, infections in Spain have progressively spiked, reaching the highest number of daily recorded cases since May, with the upward trend leading to growing fears of an imminent second wave. Based on the current assessment of COVID-19 increased risks, the Foreign & Commonwealth Office UK (FCO) has recently advised against all non-essential travel to mainland Spain from July 26th and has stipulated that return travel is subject to a subsequent 14-day self-isolation period. Other countries have also introduced similar restrictions and travel warnings for all the country or parts of it. In light of these recent developments, we have become increasingly concerned about the prudence of an opening so late in the season and putting our guests and staff in harm’s way. Therefore, in line with the guidance from the FCO and other national Foreign Offices, and as part of our pledge to protect the health of all those involved, we have taken the difficult decision to postpone the opening of the new Ikos Andalusia from September 2020 to April 2021.
Ikos has just been awarded the title of the Best All-Inclusive Resorts in the World for another year by TripAdvisor, with Ikos Dassia in 1st place and Ikos Olivia in 2nd. We remain committed to providing our guests with premium service and travel planning flexibility during this constantly evolving situation. We have updated our policies offering a range of flexible options for rearranging your stay so that you can still go ahead with your holiday this summer.
For more information on existing or potential bookings or to cancel your booking please contact our Reservations Department directly on firstname.lastname@example.org where our team will instantly walk you through your options.
Whenever you choose to visit us at the beautiful Ikos Andalusia, we look forward to welcoming you to the vibrant Marbella lifestyle with all our hearts and offering you the unique hospitality of Ikos Resorts.