THE SPACE TO UNWIND
Going the distance for fun, freedom and peace of mind
The certainty of the safe environment, created carefully for you and your family, is elevated by the design of the elegant and airy resort spaces, so that they never feel overcrowded. Feeling completely free, you can give in to the temptation of the experiences surrounding you, as the Infinite Care Protocol™ and its measures are followed reverently. You can enjoy the liberty and peace of mind this brings with more than 20 acres of elegant & airy spaces for all, to spend as much time as you like outdoors. Indulge in life-affirming experiences, enjoy an exceptional line-up of sports facilities and live enchanting moments at dedicated beach areas across 450m of soft sand and across 4 outdoor heated pools, for family play or relaxation.
Multiple dining options, with spacious restaurant capacity enabling ample social distancing are available for refreshing outdoor dining all day or with 24hour in-room dining for extra privacy, all with digital or single-use menus and signature reservations systems in place. There will be a ring of confidence surrounding you and your family giving you the freedom and peace of mind to explore this wonderful holiday world.
Infinite Care Protocol™
CARE, CONFIDENCE AND COMFORT
A World of Safety & Freedom
We have gone to all possible lengths in terms of our hotel operations and disinfection policies to create a safe environment with the Infinite Care Protocol™.
Testing Guests & Employees
Your ring of confidence is strengthened by our Covid-19 testing procedures, which include regular Rapid Antigen diagnostic testing for employees. All guests are strongly advised to undergo a test 72h prior to arrival and in case of no testing before travel, a compulsory complimentary rapid antigen test will be offered upon arrival. At all resort entry points there are non-invasive touchless temperature measurement devices, and across the resort there is round-the-clock medical support and the possibility to explore insurance options at time of booking.
A Touchless & Safe Guest Journey throughout your holiday experience
Every single detail is designed with you at its core. The ease and comfort of all-inclusive, combined with valuable, luxurious privacy, crafts a perfect safe place for you and loved ones, throughout your stay, from arrival to departure.
With our Infinite Care Protocol™ you can expect the traditional trademark dedication to your comfort and care, with all the usual luxury elements, but now with extra safeguards such as; protective equipment, physical distancing, 2m rule applied in all public areas, Ecolab approved rigorous cleaning and disinfectant protocols down to the tiniest detail, in-resort signage and info, and abundant hand sanitizers. In a period when it is wise to limit face-to-face contact, Ikos Resorts’ concept of a touch-free journey brings you extra reassurance, as well as a taste of the future. From your check-in to the end of your holiday, state-of-the-art digital technology and the upgraded Ikos Resorts mobile app mean that you can enjoy an extra level of safety by limiting personal interaction wherever possible.
Going above and beyond with every conceivable measure for your protection in place throughout your stay
Here are some key measures implemented across all parts of your stay with us:
Guest Arrival & Transportation
Company transfer cars & minibuses will be thoroughly cleaned before and after each use, carrying only same room guests. Implementation of physical distancing across all public areas. Non-invasive temperature checks will be required at the entrance. All luggage disinfected upon arrival.
Guest Rooms
Guest rooms are disinfected and deep cleaned with hospital-grade aerial surface disinfection machine, while amenities include PPE Safety Kits providing masks and hand sanitisers.
Each room undergoes stringent water testing, A/C cleaning and thorough disinfection between every room change. All in-room print collaterals are replaced by digital documents & services via the Ikos App and a contactless in-room dining service is offered.
Food & Beverage
With a vast choice of al fresco restaurants & bars, guests can enjoy Michelin-starred chef menus safe in the knowledge that everything is prepared according to the very highest health and hygiene standards. Measures include restaurant capacity reduction enabling ample social distancing, deep sanitization of all equipment and measures compliance by all staff, upgraded a la carte menus, zero touch menus available, Proper PPE available for all guests.
Leisure Activities
Enjoy your time by the beach and pools, with all contact surfaces disinfected and arranged for proper safety distances and increased water quality controls. Sports and fitness activities will be offered safely outdoors so you can enjoy your favorite sport including volleyball, basketball, five-a-side football and tennis. Spas and gyms are to be used by appointment only, with all spaces sanitized after each use. Kids clubs, baby sitting and children activities outdoors will follow a monitored operation with digital pre-bookings and following all precautionary measures, protective equipment & sanitizing protocol processes.
HEALTH CARE EXPERTISE
Best in class certified health protocol for care, confidence & comfort
You are assured of in-resort round-the-clock medical support and advice from our healthcare partner Euroclinic Group, while the Covid Shield Certificate from TUV Austria Group verifies that appropriate mechanisms and resources are in place to prevent viral infection. And then by adding in our own unique sense of responsibility and ethos of maximum care to you as our cherished guest, you will step into a safe environment, an open space within a beautiful natural setting that goes above and beyond the standard safety criteria, leaving absolutely nothing to chance.
Step into our ring of confidence and reliability and review our full Infinite Care Protocol™ & Hotel Operations and Disinfection Policies here
Dynamic enhancements to our daily operations mean that all activities onsite are protected, and a technology-driven contactless experience ensures an easy stay. Find out more.
Frequently Asked Questions
Can’t find the answer you are looking for? We have shared some of the most frequently questions to help you out. Please check the FAQs page here
We look forward to welcoming you at Ikos Resorts soon. If you have any questions, please contact us on info@ikosresorts.com or +30 23741 10750 for more information.
Disclaimer: At Ikos Resorts, we are continuously monitoring the development of the COVID-19 outbreak and have set the well-being, health and safety of our staff and guests as our top priority. We fully comply with the guidelines of competent health authorities and have put in place preventative measures to reduce the spread of COVID-19, however, we cannot guarantee that our guests will not be exposed to the virus. Guests are requested to take self-protective measures and adhere to the COVID-19 relevant house-rules to minimize any exposure to the virus. By visiting Ikos Resorts, or attending any of its activities, guests acknowledge the contagious nature of COVID-19 and the risk of exposure or infection with COVID-19. Ikos Resorts does not accept any liability and guests agree to withhold Ikos from any claims of any kind arising out of, or relating thereto.
Hotel Operations Policies & Adjustment: Crafted in compliance with the World Health Organisation, government health authorities and leading global experts, the Infinite Care protocol goes beyond world-class measures, offering a combination of enhanced protocols, sanitisation procedures and safety policies across resorts operations and spaces. Within this unique sanctuary, and for the protection of our guests and staff, some experiences, services and offerings may be modified, operate at limited capacity, or be terminated at the Resort’s absolute discretion. No claims or requests for discounts can be accepted due to adjustments to services or offerings, which are in place for the welfare and safety of all guests and staff. See our adjusted services.
Testing: All guests are advised to undergo a test 72hrs prior to arrival. In the case of no testing before travel, a complimentary Rapid Antigen test will be offered on site, upon arrival at the resort. Guests not willing to take this test will not be eligible for accommodation, for the safety of all our guests and staff. Should a guest exhibit symptoms during their stay, as defined by our onsite doctors, they will be required to undergo a molecular test onsite. Full PCR testing is available on site, upon request.
